Collision Center Receptionist

Full-Time | Monday–Friday

Pay Range: $15–$19/Hour

Loyalty Automotive is one of the fastest-growing, locally owned automotive groups in the region. We proudly own and operate six new-car dealerships across Richmond and Williamsburg, including: Toyota, two Nissan dealerships, Volkswagen, Chevrolet, and Cadillac, along with a high-volume used car super center in Petersburg and three collision repair centers.

Our focus is simple: build great teams and deliver an exceptional customer experience.

We are currently hiring immediately for a professional, organized and customer-focused COLLISION CENTER RECEPTIONIST to support the daily operations of our Toyota collision center in Chester.

The Collision Center Receptionist serves as the first point of contact for customers and plays an important role in keeping the collision center running smoothly. This position is responsible for greeting customers, answering incoming calls, scheduling repair appointments, assisting with rental coordination, maintaining accurate repair files and ensuring customers receive timely updates throughout the repair process. The receptionist also supports the estimating and management teams by processing paperwork, entering customer information, scanning documents and maintaining organized records.

Responsibilities: 

• Greet customers and provide exceptional customer service
• Answer and manage a multi-line phone system
• Schedule repair appointments and assist with customer updates
• Support rental coordination as needed
• Maintain accurate repair files and organized records
• Process paperwork, scan documents and enter customer information
• Assist with administrative duties
• Support the estimating, sales and service teams

Required Skills:

• Natural communicator
• Friendly and professional demeanor
• Positive attitude
• Willingness to learn new skills
• Previous experience with a multi-line phone system
• Computer proficiency
• Strong organizational skills
• Detail-oriented and able to multitask
• Phone or call center experience preferred

Loyalty offers competitive compensation, comprehensive benefits and an employee-focused work environment. 

Join our team today! Send your resume to: 

Diane Murphy <diane.murphy@loyaltyauto.com>, Lori Stech <lori.stech@loyaltyauto.com>